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Use Cases

Built for real workflows

Wherever there's a sequence of events, there's a process hiding in your data. These are the workflows where making it visible changes everything.

Your ERPYour CRMYour ITSMEVENT LOGcase_idactivitytimestamp1001Create09:01Process MapVariantsBottlenecksDeviations
O2C

Order-to-Cash

Your invoices take 47 days. The process says 5.

Find where invoices actually get stuck — the approval bottlenecks, credit check delays, and rework loops that your dashboard can’t explain. See the 12 variants hiding between order and payment.

~34%

Industry avg. cycle time reduction¹

~3 days

Potential DSO improvement

66%+

Straight-through processing goal

20+

Variants typically discovered

ORDER-TO-CASHOrder EntryCredit CheckApproveManual Review34% · +4.2 daysShip66% happy pathInvoicePayment
PROCURE-TO-PAYRequisitionApprovePO CreateReceive3-Way Match88% matchedMaverick Buy12% off-policyInvoicePayment
P2P

Procure-to-Pay

3 in 10 POs bypass approval. Nobody knows why.

Uncover maverick buying, duplicate payments, and approval bottlenecks. See exactly where procurement deviates from policy — and how much those deviations cost you every quarter.

~12%

Maverick spend commonly uncovered¹

~2 days

Potential PO cycle time savings

94%+

3-way match rate goal

7+

Deviation types typically found

ITSM

IT Service Management

Tickets bounce between 4 teams before anyone fixes anything.

Map ticket lifecycles from creation to resolution. See where escalations bounce, which tiers are bottlenecks, and why first-call resolution keeps dropping.

~28%

Resolution time savings (industry avg.)¹

~45%

Escalation bounce reduction potential

90%+

First-call resolution goal

3+

Escalation tiers typically mapped

ITSM TICKET LIFECYCLETicket CreateTriage (L1)Resolve (L1)72%Escalate (L2)28%Resolve (L2)85%Escalate (L3)15%
PATIENT JOURNEYReferralIntakeTriageLab TestsConsultDiagnosisTreatment PlanFollow-Up
Healthcare

Patient Journey

Average wait time says 20 minutes. The actual patient flow tells a different story.

Track patient flow through clinical pathways. Find the wait time hotspots, care coordination gaps, and pathway deviations that your averages are hiding.

~22%

Wait time reduction (industry avg.)¹

<4h

Time-to-diagnosis goal

85%+

Pathway adherence target

5+

Journey stages typically mapped

¹ Metrics reflect published industry benchmarks from process mining research (IEEE Task Force on Process Mining, Gartner). Actual results vary by organization.

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